Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to RISE Pro AV within 30 days of the delivery date, subject to the terms and conditions below.

Please read conditions below. If all conditions are not met, RISE Pro AV reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, and accessories. RISE Pro AV can only refund the original purchase price. Shipping and handling fees are nonrefundable. Please note: Opened consumable items are not eligible for a return.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.

exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

refunds & credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 business days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

limited liability

RISE Pro AV is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.